Our Mission
At INTERSTATE, we are more than just a lumber and building materials provider; we’re your trusted partner in building your vision. We aim to empower our customers with the highest-quality products, unmatched expertise, and unwavering support to bring their projects to life.
We're building a better future through sustainability, innovation, and community, one Dream Home at a time.
Core Values
Relationship Focused | Only one thing can truly bind a business and its customers for more than a century: relationships built on trust and loyalty. At INTERSTATE, our relationships with customers and employees span generations. Builders today rely on the same partner their fathers and grandfathers did—not simply because of what we sell, but because of who we are. Our customers and employees have stood with us through every chapter of our history, and we remain committed to standing with them for generations to come. |
Transparency | Transparency means being clear, dependable, and honest, especially when time and money are on the line. At INTERSTATE, we set realistic expectations and follow through on our commitments, so builders and designers always know where their materials and custom millwork stand. Our customers rely on us for open communication, consistent quality, and dependable service. When challenges arise, we address them directly and work together on solutions, giving you confidence that your project is being managed with care and integrity. |
Collaboration | Collaboration is the foundation of trust. At INTERSTATE, we work side by side with our customers, listening, problem-solving, and sharing our expertise at every stage of the project. Trust isn’t built through shortcuts, but through years of working together to deliver reliable service and high-quality products. Across our yards and Design Centers, we value these partnerships above all else. When you build with INTERSTATE, you’re not just choosing a supplier; you’re gaining a committed partner invested in your success. |
Responsibility | Responsibility means doing what’s right, even when no one is watching. At INTERSTATE, we hold ourselves accountable to fair, transparent pricing and consistent treatment for every customer who walks through our doors. We take ownership of the guidance we provide and the products we stand behind, so builders, homeowners, and designers can trust they’re receiving honest advice and true value for their investment. |
Respect | Respect is shown in how we treat people and how we approach our work. At INTERSTATE, honoring our traditions of excellence and craftsmanship means valuing our customers, our employees, and the details that matter most. That respect is reflected in the care we take, the quality we deliver, and our commitment to helping create exceptional homes across New York and Connecticut. We don’t just aim to meet expectations; we work every day to exceed them. |
Fairness | Fairness means treating everyone consistently, honestly, and with respect. At INTERSTATE, we believe trust is built when customers, partners, and employees know they will be treated equitably and without favoritism. We make decisions thoughtfully, communicate clearly, and hold ourselves to the same standards we expect of others because doing business the right way is the only way to do it. |
